Privacy Policy

*This is a translation. In case of doubt, the Spanish version will take precedence.*

This privacy policy is in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of the 27th of April, 2016, concerning the protection of natural persons with regard to the processing of personal data and free movement of these data (RGPD), to Organic Law 3/2018, of the 5th of December, Protection of Personal Data and digital rights guarantee (LOPDGDD), as well as in what is not contrary to the regulations indicated, to the Law Organic 15/1999, Protection of Personal Data (LOPD) and its development regulations, and/or those that could replace or update it in the future.

Our organisation is committed to the privacy of your personal data. The personal data provided are necessary to provide our services and are processed in a lawful, fair and transparent way, ensuring adequate security of them, including protection against unauthorised or illegal processing and against loss, destruction or accidental damage through the application of technical and organisational measures.

In this document we want to offer you, in a transparent and loyal way, all the necessary information related to the processing of your personal data that this organisation makes.

I. Responsible for the Processing — Data Controller

IDENTITY: VIVES ELECTRODOMESTICOS, S.L.

C.I.F./N.I.E./PASSPORT: B54465190

ADDRESS: AVDA. PALMELA, 47, 03730 JAVEA (ALICANTE)

TELEPHONE: 965791161

E-MAIL: info@vivestien21.com

II. Recipients of the Personal Data

The personal data provided will not be subject to assignment unless so stated in each specific processing.
Optionally, for the contracting of cloud computing services and/or services for sending emails, communication, as well as other related IT services, personal data may be transferred to IT service companies located within the European Economic Area (EEA) or, in the event that some of our suppliers or service providers are located outside the EEA, we guarantee that international data transfers will be carried out in accordance with the applicable regulations. In particular, in the case of suppliers located in the United States, such transfers may be covered by the EU-US Data Privacy Framework, whose adequacy was recognised by the European Commission on 10 July 2023, or in standard contractual clauses approved by the European Commission.
Optionally, to administrations and other bodies when required in compliance with legal obligations.

III. Legal Basis for the Processing of Your Personal Data

For each specific processing of personal data, we will inform you of the legal basis for such processing.

IV. Rights

4.1. Right to Access

It is the right to obtain from the controller confirmation as to whether or not personal data relating to the data subject are being processed and, if so, the right to access the personal data and the following information: the purposes of the processing, the categories of the processing, the recipients or the categories of recipients to whom the data have been or will be disclosed, the storage period or the criteria used to determine this period, the existence of the right to request from the controller the rectification or deletion of personal data or the restriction or objection to the processing of personal data relating to the data subject, the right to lodge a complaint with the Spanish Agency for Data Protection (AEPD), the existence, where applicable, of automated decisions.

4.2. Right to Rectification

You have the right to request the rectification of your personal data if these are inaccurate, including the right to complete data that is incomplete. Please note that by providing personal data by any means, you warrant that such data are true and accurate, and you undertake to notify us of any changes or modifications to such data.

4.3. Right to Suppression / Deletion

It is the right to request the suppression of your personal data when, among other assumptions, they are no longer necessary for the purpose for which they were gathered, or are otherwise being processed or you withdraw your consent. It should be borne in mind that erasure will not be applicable when the processing of personal data is necessary for the fulfilment of legal obligations or for the formulation, exercise or defence of claims.

4.4. Right to Limitation

It is the right to request that restrict the processing of your personal data, which means that in certain cases you can ask us to temporarily stop the processing of your personal data or to store your data for longer than necessary when you may need it.

4.5. Right to Withdraw Consent

It is the right to withdraw the consent you have provided by ticking *"I have read and accept the privacy policy"* at any time. Please note that this right will not be applied if the processing of the personal data is necessary for the compliance with a legal obligation, the performance and maintenance of a contractual relationship, or for the formulation, exercise or the defence of claims. Likewise, the withdrawal of consent will not have retroactive effects.

4.6. Right to Portability

It is the right to receive the personal data concerning you and that you have provided to us, in a structured, commonly used and machine-readable format and to transmit them to another controller, provided that: the processing is based on your consent and is carried out by automated or computerised means.

4.7. Right to Opposition

You have the right to oppose the processing of your personal data on the basis of our legitimate interest. We will cease to process your personal data unless we can prove compelling legitimate grounds for the processing that prevail over your interests, rights and freedoms, or for the formulation, exercise or defence of claims.

4.8. Right to Lodge a Complaint with a Control Authority

If you believe that we are processing your personal data in an incorrect manner, you can contact us or you also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

4.9. Exercising of These Rights

You may exercise your rights by sending a letter to the postal address indicated above or by e-mail info@vivestien21.com, enclosing, in both cases, a copy of your NIF/NIE/Passport or similar document.

V. Security Measures

The responsible person implements appropriate technical and organisational measures to ensure the confidentiality, integrity and availability of the data.

VI. Personal Data Processing

6.1. General Provisions

Personal data requested in each of the specific processing operations are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed, thereby complying with the principle of *data minimisation*.

Personal data requested in each of the specific processing operations are strictly necessary, and refusal to provide them would mean that the requested service could not be provided.

The communication of personal data provided for in each of the specific processing operations is in some cases necessary for the performance and maintenance of a contract and in other cases for compliance with a legal obligation applicable to the responsible party.

6.2. Contact Form

Personal data provided in the contact form will be used solely to respond to queries or requests for information and to manage the relationship arising from the query.

The legal basis that legitimises the processing of personal data is the express consent given by ticking *'I have read and accept the privacy policy'*.

Data will not be transferred to third parties, except where legally required or when necessary for the proper provision of the service.

Personal data will be kept for a period of two years from the moment it ceases to be processed, without prejudice to the exercise of your rights as a data subject, unless there is a contractual or legal relationship that requires it to be kept for longer.